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Services

For Consumers (Patients, Carers, and Families)

Features

Our Core Features:
Enhancing Care and Compliance

Consumer Advocacy & Support

We ensure that patients, carers, and families understand their rights and are actively involved in their care.

Our advocacy services include assistance during health appointments, helping consumers navigate the system, and ensuring proper follow-up for continuous care.

Accreditation and Compliance Assistance

We guide healthcare organisations through every stage of accreditation and compliance with national standards.

From gap assessments to policy reviews, we offer tailored support to ensure smooth accreditation planning and implementation for your healthcare facility.

Culturally Inclusive Consumer Engagement

We offer culturally sensitive consumer engagement strategies that ensure inclusivity and diversity in healthcare.

Our services are designed to support all communities, including minority groups, ensuring that everyone’s voice is heard and respected in healthcare organisations.

For Consumers: Consumer Advocacy

Our team is here to guide you through your healthcare journey, ensuring that you understand the services being provided, your treatment options, and how to navigate the system.

Our Consumer Advocacy Services Include:

Our Consumer Advocacy Services Include:

  • Assistance at Health Appointments:
    • Helping you understand what is being said during medical appointments, including medication prescriptions and planned procedures.
    • Ensuring you’re fully informed about your condition and its treatment plan.
    • Supporting you through follow-up appointments to ensure that your care is continuous and managed by trusted healthcare professionals.

For Health Service Organisations: Consumer Engagement and Advocacy

We help healthcare organisations represent and engage with consumers at all levels of governance to ensure meaningful patient involvement and improved care outcomes.

Choose YQM

Why Choose PCH Consulting for Consumer Advocacy?

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YQM supports healthcare organizations with comprehensive resources for accreditation, compliance, and quality improvement, ensuring alignment with National Safety and Quality Standards. From policy development to consumer advocacy, we simplify the journey to safer, quality healthcare.

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